We are here to help
6th June 2020 Update
As you may have heard, the Prime Minister has advised that dental practices can reopen from 8th June 2020.
While this is welcomed news, it comes with a range of requirements, not all of which are yet fully defined, to make sure we are able to treat patients in a way that ensures the health and safety of all concerned. This will include enhanced personal protective measures and operating at a reduced capacity, thus as a consequence we will be seeing fewer patients per day.
Please be assured that the safety of our staff and patients is of paramount importance to us. We have always been focused on infection control, and in addition to what we have always done, we are augmenting our protocols to ensure our response to COVID-19 is both comprehensive and meticulous.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our practice will communicate with you beforehand to ask some screening questions.
- You’ll be asked those same questions again at your appointment
- Your temperature will be taken on arrival and if over 37.8C we will unfortunately not be able to see you, if urgent dental care is required, a referral to an urgent dental care hub will be made.
- We have hand sanitiser that we will ask you to use when you enter the practice. You will also find some in the reception area and other places in the practice for you to use as needed.
- We also ask that you avoid touching door handles where possible
- We no longer offer magazines, since they are difficult to clean and disinfect
- Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
Initially we will be prioritising emergency/urgent care for patients who have contacted us needing help while we have been closed and we will be in contact with them over the coming weeks.
We will be contacting patients individually to arrange appointments where appropriate at this phase of the pandemic. There will be no “walk-in” appointment requests. Patients will only be seen with prior arrangement over the telephone.
How you can help:
- With the exception of children and patients with carers, patients should come alone
- A distance of at least 2 metres must be observed if another patient is present in the dental practice
- Payment should be made by over the phone or by contactless card where possible
- Please bring your own pen to the appointment for signing paperwork
- Staff will not shake your hand
- If you show symptoms following appointment booking, you should contact the practice by phone
- Please arrive a couple of minutes before your appointment time, wait in the car and call the practice number, and only come to the front door when invited.
- Please do not arrive without an appointment
- Patients should come wearing a mask or be prepared to wear one.
- There will be no toilet facilities for patients, so please visit the toilet at home prior to your appointment.
As soon as we move to providing more routine care, we will let you know.
We really appreciate you bearing with us at this very difficult time.
If you require any dental advice or information, or feel you have a dental emergency please call or email us and we can arrange a telephone consultation.